MBIT Technologies

HPBX - Hiding CallerID

Hiding CallerID in HPBX

To hide CallerID in HPBX, there are two settings that must be changed on the Telephone Line.

  1. Go to Features > Telephone Lines, then click the Line that needs changing. Under “Line settings” change the Callerid on external calls dropdown to a Number on your account.
  2. Change Withhold callerid to Yes.

3. Scroll to the bottom of the page and click Save.

As of 2nd December 2020, the ACMA has introduced the Reducing Scam Calls Industry Code. The Code is designed to set out processes for identifying, tracing, blocking and otherwise disrupting scam calls with regards to voice calls originating in or coming into Australia. It places obligations on Carriers and Carriage Service Provider (CSPs) to take steps to reduce scam calling.

Simply, calls can have their CallerID hidden, but a number still needs to be presented to the receiving carrier in an attempt to minimise fraudulent calls. The presented number is then hidden, so it will not appear to the person/s receiving the call.