Best of breed onsite PBX solutions with Freedom PBX.
Industry leading Hosted PBX with amazing feature set.
Utilize MBIT's Carrier Network with SIP Trunks
Connect enterprise voice into your Microsoft Teams solution.
Quality internet delivered to your premise.
When it comes to our solutions, at MBIT we focus on "getting it right". As a Managed Voice Provider, we deliver exceptional VoIP systems with a 100% focus on customer satisfaction and ongoing customer care.
We value our customers and strive to provide the best end to end experience possible, beyond just securing a sale.
Our network comes equipped with sophisticated monitoring tools to ensure reliability in your calls.
You can depend on our team of Australian support staff to be available and responsive in any enquiry.
With MBIT as your VoIP provider, there’s no waiting on the phone, and no worry that you might have been missed.
At MBIT, we enjoy fantastic, enduring and collaborative relationships with a range of industry-leading suppliers.
We want our customers to have the best quality products available on the market and, more importantly, products that just work. We hand-select products that work well and do exactly what they should from the first time they’re turned on.
We and our suppliers understand that customer needs are constantly evolving, which is why we’ve built such strong partnerships with our suppliers and work with them to continually improve our offerings.
We leave nothing to chance, choosing to work only with suppliers we trust to uphold the same high standards we demand of ourselves.
VoIP stands for Voice over Internet Protocol. It’s a technology used for making phone calls using an IP network in place of a traditional analogue or digital phone network. VoIP systems offer all the same abilities as traditional phones with the added benefits of being scalable, portable and more cost-effective.
There are a number of advantages to switching to VoIP including:
• Lower costs — VoIP telecommunications can be much more cost-effective than traditional analogue calls. At MBIT we can provide an estimate of your savings based on your existing telco provider costs.
• Flexibility — VoIP offers enhanced portability as you can connect to it from anywhere, not just a central physical location like an office. This means remote work and working from home can easily be powered by VoIP.
• Additional features — while VoIP offers all the usual features of traditional phone lines like making and receiving voice calls, it also offers additional uses such as voicemail to email and fax to email services.
There are benefits to both hosted and onsite PBX, and the best solution for you will depend on your budget, redundancy needs and functionality requirements. Generally speaking, we recommend our hosted PBX services to smaller clients. For larger clients who may need tailored solutions, we recommend investing in an onsite PBX.
If you’re fed up with being treated like a number by a large telco provider then MBIT is the solution you need. We’re committed to providing a responsive, genuine service delivered by experts who treat you like a human being rather than a piece of data.
We offer end to end VoIP solutions that work exactly as they should backed up by exceptional customer service.
We combine small business customer service with large company capabilities. We own and run our own private carrier VoIP network incorporating multiple links to Tier 1 network and voice providers. This means a global network of premium VoIP services.
When you switch to MBIT you can expect:
• 10+ years of experience in the VoIP industry
• Comprehensive end to end solutions
• Tried and tested technology and systems that work first time, every time
• 100% transparency and no hidden fees
• Expert customer support and troubleshooting from Australian technicians
• Free porting (transfer) of phone numbers to our system from your current provider
• No automated customer service or waiting in tedious queues
• Contract-free month to month services
As one of Australia’s most trusted VoIP providers, we deliver smart business VoIP solutions that really work. Our in-house team tests all our technology and systems thoroughly before recommending them to our clients, and we only provide solutions that we would use ourselves.
We’ll work with you to figure out the best VoIP system to suit your unique needs and can create custom solutions that enhance your business and boost productivity, all backed up by dedicated and responsive customer care.
Absolutely. We understand that changing telecommunication providers can feel daunting and that many people put switching VoIP providers into the “too hard basket” for this very reason. At MBIT we’re here to empower you to make the change by providing genuine support and technical assistance at each stage of the process.
Our help desk is staffed by knowledgeable Australian VoIP support technicians who are on hand during business hours and after hours to provide technical support. Unlike your current telco provider, we won’t leave you on hold or make you talk to a scripted voice — you’ll speak to a real person and have your problems dealt with quickly by a real person.
In most cases, yes. We use a process called porting to change all your existing phone numbers over to our system. To do this, you’ll need to complete and sign a Port Authorisation Form. We can help you fill out this form and advise you on the complexity of your individual porting process and provide you with an approximate time frame. Porting can take anything from a week or two to about six weeks depending on the complexity of your porting process. Don’t worry, your phone numbers will still work during this period.
We’ll provide you with a change over date, during which you’ll lose service for around 20 minutes. Once the service has switched over we’ll get in touch via the ported number to verify everything has gone to plan and your service is up and running.
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