Backed by real telecommunications experience and exceptional, onshore support, MBIT brings you fully integrated, AI-powered technology you can rely on.
Access intelligent tools that can automate processes, capture data, monitor calls, and review performance, as well as sophisticated conversational agents capable of speaking with customers and actioning requests within the systems your business is already using.
Convert call recordings into searchable text, generate a summary of the conversation, and automatically analyse every call against quality assurance objectives set by you.
With AI Analysis, you set the criteria and AI reviews the calls.
Get insights on every call, view statistics by department, or monitor individual performance averages.
Conduct regular performance check-ups for quality assurance in a fraction of the time.
With clear reports, sentiment analysis, and actionable insights, you can capture data, improve call handling, monitor customer satisfaction, and support staff development.
Flag vehicle enquiries, service requests, purchase intent & follow-up opportunities.
View customer insights & see whether enquiries are being successfully progressed.
Automatically analyse large volumes of calls against your own QA objectives.
Track performance & compare trends across individual staff or entire teams.
Review interviews to identify experience, availability, responses, & key outcomes.
Apply consistent review criteria across calls to filter applicantsin a fraction of the time.
Capture appointment requests within patient calls, identify follow-up actions, & ensure accuracy in medical records.
Review call handling & pinpoint issues affecting the patient experience.
Monitor enquiries to guage property interest & capture buyer or tenant requirements.
Identify serious buyers with sentiment analysis & prioritise follow-up by urgency.
Call summaries provide quick access to job requirements & quote requests anywhere.
Autommatically generate a checklist of required actions after every call.
Analyse client calls to identify key requests, outcomes, follow-up actions & important details.
Keep accurate records & capture information for billables with automatic transcription.
Identify common enquiries, purchasing trends, & recurring issues.
Evaluate sales calls to identify customer needs, objections, buying signals & outcomes.
Missed calls, long wait times, and poor performance can cost your business time, money, and opportunities.
Capable of engaging in natural conversation with customers, intelligent agents take details, answer questions, direct callers, and complete tasks through integration with your existing software and systems. Set up and deploy in minutes and your business stays responsive 24/7 with no extra demands on staff.
Stop using skilled staff to answer the same questions over and over. Empower your people to focus on tasks requiring human judgement, empathy, and experience.
Take the pressure off your reception team. This bot handles inbound calls, while they focus on the customers in front of them.
Answering the phone and interacting with customers, your AI receptionist can transfer calls, take payments, make bookings, and answer questions by drawing detailed information from a selected knowledge base. Highly intuitive, the Reception Agent will also escalate issues to a staff member when necessary.
Maintain a consistent level of customer service 24 hours a day. Cover busy periods and after-hours enquiries without adding extra on-call staff.
Missed calls shouldn’t mean missed opportunities. Going to voicemail shouldn’t feel like a dead end or convince a potential customer to try elsewhere.
MBIT’s AI Voicemail Agent gives your staff a smarter way to manage calls they can’t answer. Instead of sending customers straight to voicemail, this intelligent agent greets callers, asks follow-up questions, captures the right details, and offers helpful next steps.
Fully integrated with your systems, a voicemail agent can transfer to reception, schedule an appointment, or recommend another team member who could assist.
As we continue to innovate and integrate our AI solutions into the marketplace, more features and capabilities will be added to further enhance your customer interactions and business operations. Our commitment to continuous improvement ensures that your business will always have access to the latest AI advancements, keeping you at the forefront of technology and customer service.
