We’re thrilled to announce the latest enhancement to our HPBX system, the Teams Queue Reports! As part of our commitment to delivering top-notch communication solutions, we’ve been hard at work to provide you with a powerful reporting module that seamlessly integrates with Microsoft Teams Queues.
Here’s a glimpse of what this exciting new development has in store for you
Seamless Integration:
The Teams Queue Reports have been meticulously crafted to blend in seamlessly with our existing suite of reports. However, what sets it apart is its integration with Microsoft APIs, allowing you to harness the full potential of your Teams Queues.
The Perfect Companion:
This addition complements our recently launched Teams Queue Provisioner perfectly, making it easier than ever for you to manage your Teams Queues effectively. Now, let’s dive into the fantastic features:
Call Totals for Queues:
Get a comprehensive view of how many calls are coming into your Teams Queues, empowering you with the insights you need to optimize your operations.
Wait Time Calculations:
Understand how long your callers are waiting in the queue. This feature enables you to fine-tune your customer service and reduce wait times for a better customer experience.
Transferred Calls:
Stay in the loop with transferred calls from a Queue agent to another team member. This ensures a smooth handover process and seamless customer interactions.
Participant Timeline View:
Our new Participant Timeline view offers a dynamic look into the progression of a call over time. You can track who was involved in the call and when. For example, you can see in the image below a call that was transferred from Brendan to Tristan. Plus, it provides essential statistics like answered calls and talk time.
To give you a sneak peek of the Participant Timeline view, here’s an image that illustrates its capabilities.
Queues
Calls Answered & Total Talk Time
Calls by Date
Call Duration Breakdown
Detailed Answered Calls Report
MBIT – Enhancing Your Communication Experience
We are excited about these developments and the positive impact they will have on your business operations. At MBIT, we remain dedicated to continuously enhancing our offerings to provide you with the best communication solutions in the industry.
Thank you for choosing MBIT as your communication partner. We look forward to serving you with these new features and providing you with a truly exceptional communication experience.
For more information about our services, call our customer support team at 1300241899.
Thank you for choosing MBIT as your trusted VoIP, internet & Teams partner. We are here to support your business every step of the way.