Backed by real telecommunications experience and exceptional, onshore support, MBIT brings you fully integrated, AI-powered technology you can rely on.
Access intelligent tools that can automate processes, capture data, monitor calls, and review performance, as well as sophisticated conversational agents capable of speaking with customers and actioning requests within the systems your business is already using.
Missed calls, long wait times, and poor performance can cost your business time, money, and opportunities.
Capable of engaging in natural conversation with customers, intelligent agents take details, answer questions, direct callers, and complete tasks through integration with your existing software and systems. Set up and deploy in minutes and your business stays responsive 24/7 with no extra demands on staff.
Stop using skilled staff to answer the same questions over and over. Empower your people to focus on tasks requiring human judgement, empathy, and experience.
Take the pressure off your reception team. This bot handles inbound calls, while they focus on the customers in front of them.
Answering the phone and interacting with customers, your AI receptionist can transfer calls, take payments, make bookings, and answer questions by drawing detailed information from a selected knowledge base. Highly intuitive, the Reception Agent will also escalate issues to a staff member when necessary.
Maintain a consistent level of customer service 24 hours a day. Cover busy periods and after-hours enquiries without adding extra on-call staff.
Missed calls shouldn’t mean missed opportunities. Going to voicemail shouldn’t feel like a dead end or convince a potential customer to try elsewhere.
MBIT’s AI Voicemail Agent gives your staff a smarter way to manage calls they can’t answer. Instead of sending customers straight to voicemail, this intelligent agent greets callers, asks follow-up questions, captures the right details, and offers helpful next steps.
Fully integrated with your systems, a voicemail agent can transfer to reception, schedule an appointment, or recommend another team member who could assist.
AI-powered tools give businesses clearer visibility over the conversations shaping customer experience, helping teams move beyond guesswork and manual reviews.
Through the integration of AI with your business software, you can summarise conversations, automate processes, gain detailed insights, and identify trends. AI can support stronger service, accountability, and a more consistent customer experience.
How do you know your business is operating at it’s full potential?
MBIT’s AI-powered review tool allows you to conduct regular performance check-ups for quality assurance.
This tool transcribes calls and measures them against your own custom quality objectives, helping you understand what is really happening across your customer interactions.
Identify missed opportunities, service issues, compliance risks and training gaps before they become bigger problems. With clear reports, data and actionable insights, you can improve call handling, support staff development and make better informed decisions.
AI-enhanced call transcription transforms your customer call recordings into searchable text.
Easily locate specific information, flag key words or phrases, review conversations, and ensure compliance with industry regulations.
This powerful tool enhances your ability to analyse customer interactions, train staff, and maintain comprehensive records. Instant details in writing extracted even from poor quality audio ensures highly accurate data every time.
Generate full transcript of a conversation or a convenient summary of the content of a call to be delivered via email or produced directly within Microsoft Teams.
As we continue to innovate and integrate our AI solutions into the marketplace, more features and capabilities will be added to further enhance your customer interactions and business operations. Our commitment to continuous improvement ensures that your business will always have access to the latest AI advancements, keeping you at the forefront of technology and customer service.
