Integrating your VoIP business phone system with CRM software creates an effective communication system that enhances productivity, customer relations, and decision-making while reducing costs.
Microsoft Teams isn’t just another app; it’s your comprehensive solution for seamless collaboration, meetings, and file sharing—all in one place. At MBIT, we elevate your Teams experience by integrating it with our VoIP/Carrier network, enabling digital phone calls between Teams users and to any number worldwide.
Our system offers a fully integrated softphone solution within Microsoft Teams, eliminating the need for traditional desk phones. This integration provides unmatched flexibility for remote workers, allowing them to make calls from any Teams-compatible device without hassle.
If you’re already using Microsoft Teams, you’re in luck! There’s no need for additional software installations. Simply use your existing Microsoft login for a smooth and straightforward setup process. Enjoy added benefits such as viewing all active calls, advanced call management features, integrated drop-down options, and the ability to send and receive SMS and faxes.
Stay on top of staff productivity and performance with real-time call reporting. As Microsoft Teams continues to evolve, your business will always have access to the latest features and functionalities, keeping you ahead of the curve.
At MBIT, we understand that every business has unique needs. Our integration solutions are customisable to fit your specific requirements, ensuring that you get the most out of your CRM and VoIP systems.
One of the most significant advantages of CRM VoIP integration is the time saved through seamless data collection. All data from both outgoing and incoming calls is synchronised and captured in your CRM system, eliminating the need for extensive manual notetaking.
Integrating VoIP with your CRM ensures that every all employees can access your clients record of previous interactions and conversations. Which means can quickly get up to speed with a customer’s history without searching through different call logs.
Track key metrics such as call volumes, call duration, call outcomes, and customer satisfaction to gain a holistic view of customer engagement and call performance. Supervisors and managers can access detailed reports on team performance, call durations, and call resolution times.
By leveraging your existing internet connectivity and cloud-based services, a VoIP business phone system consolidates communication systems into one central platform. This eliminates the expenses associated with traditional phone lines and hardware, as well as reducing the need for multiple standalone systems and subscriptions.
As technology evolves, so do our integration solutions. We continuously update and improve our platform to ensure compatibility with the latest CRM software and VoIP features. This commitment to innovation ensures that your business remains at the forefront of technological advancements, providing you with a competitive edge in the market.
Our CRM integrations enable your phone system to work seamlessly with popular Customer Relationship Management (CRM) software. MBIT’s hosted platform can integrate with Microsoft Teams, Salesforce, Zoho, and more. These integrations enable efficient call logging, access to customer information during calls, and improved customer service processes.
