Welcome to MBIT’s AI Solutions page. At MBIT, we provide the latest in AI products and services that revolutionise how businesses interact with their customers. Our initial offerings include advanced voicemail transcription, call recording transcription, and an intelligent AI Assistant, designed to streamline communication and enhance customer experience.
The centrepiece of our AI offerings is the MBIT AI Assistant, a versatile and intelligent virtual assistant that elevates your customer service to new heights. Accessible to any customer who logs in and sets it up, the AI Assistant can engage in natural conversations with customers via voice and SMS, offering a wide range of functionalities:
The AI Assistant greets customers as they call in, providing a friendly and professional first impression.
It can handle common inquiries such as business hours, locations, and services offered, ensuring customers get the information they need promptly.
The assistant can transfer calls to the appropriate staff members, take messages, or inform customers about someone's status, ensuring smooth communication flow within your business.
For more complex queries, the AI Assistant can look up information through customer APIs, providing detailed and accurate responses.
Customers can place orders via SMS or voice, making the ordering process seamless and efficient.
Say goodbye to the hassle of listening to lengthy voicemails. With our Voicemail Transcription service, all customer voicemails are automatically converted into text, allowing you to quickly read and respond without having to listen to each message. This feature saves you time, improves efficiency, and ensures you never miss important details.
Our Call Recording Transcription service transforms your customer call recordings into searchable text. Easily locate specific information, review conversations, and ensure compliance with industry regulations. This powerful tool enhances your ability to analyse customer interactions, train staff, and maintain comprehensive records.
As we continue to innovate and integrate our AI solutions into the marketplace, more features and capabilities will be added to further enhance your customer interactions and business operations. Our commitment to continuous improvement ensures that your business will always have access to the latest AI advancements, keeping you at the forefront of technology and customer service.
