MBIT Technologies

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See Why MBIT Are One of Australia's Most Trusted VoIP Providers

VoIP phone systems for Australian businesses

As one of the leading VoIP providers in Australia, at MBIT we know what Australian businesses need. We pride ourselves on exceptional customer service and technical support. We’ve been delivering end to end telecommunications solutions to Australian businesses for over 10 years, from SMEs to corporations, call centres and everything in between. We offer a fast, dedicated service delivered by highly-trained Australian staff who are always on hand to provide exceptional customer care. Wherever you are in Australia we can help you find the right business VoIP solution to suit your needs.

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36 Main Road, Boolaroo NSW 2284

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Newcastle

Sydney

Melbourne

Canberra

Wollongong

Business VoIP providers delivering the service Australian businesses deserve

Communication can make or break your business. When technology fails it’s more than an inconvenience, it can be disastrous, breaking trust with your clients and interrupting your workflow. At MBIT, our VoIP technology is hand-selected by our expert team and is guaranteed to work from the moment it’s turned on.

We test every piece of technology in-house before we recommend it to our clients. That means we only offer tech we would use ourselves, tech that can be relied on to perform every time it’s used. Plus, because we test everything ourselves, if anything goes wrong we can troubleshoot and solve it with ease in-house, minimising downtime and disruption to your business.

Customer service
Customer Support

Get the right telco solution for you with Australia’s premier VoIP providers

We’ll take the time to get to know your business and its telecommunication needs to come up with a tailored solution that genuinely boosts workplace efficiency. Whether you need smart home office options for your remote staff or a tailored Hosted PBX system for your company, we can make it happen.

When you call MBIT you’ll talk to a real person straight away, no waiting in automated queues or responding to robotic voices. You’ll get straight through to a member of our Australian support team who’ll provide expert assistance and resolve your query, fast.

Our customer service doesn’t end once your VoIP system is installed, we’ll reach out to you to ensure your system is working exactly as it should and will be on hand with easily accessible technical support throughout your relationship with us.

Thanks to our partnerships with a selection of industry-leading suppliers, we’re able to provide the best VoIP phone systems in Australia.

Every last piece of technology is carefully chosen by us to ensure we’re delivering the best end to end telecommunications solutions to our clients. Our strong supplier relationships allow us to keep up with constantly evolving VoIP technology and bring the latest and best services to our VoIP users.

We select each of our partners based on their ability to adhere to the same high standards we expect of ourselves, so when you choose MBIT as your VoIP provider, you’re choosing to partner with the best.

FAQs about VoIP in Australia

What is VoIP and how does it work?

VoIP stands for Voice over Internet Protocol. It’s a form of telecommunication technology that utilises an IP network instead of a traditional analogue or digital telephone system. VoIP offers the same functions as other phone systems, such as phone calls, along with additional capabilities like fax to email and voicemail to email.

Why should I use VoIP for my business communications?

VoIP, or Voice over Internet Protocol, offers a range of flexible and cost-effective communication options that can’t be matched by traditional phone systems. As working from home becomes increasingly common, businesses need to adapt to the telecommunication challenges this presents. VoIP provides an ideal solution for businesses with multiple locations and with remote workers as it allows the company’s phone system to run off an IP network rather than a single physical location, allowing effective, affordable and secure workplace communications from anywhere in Australia.

Why should I pick MBIT as my Australian VoIP provider?

If you’re looking for an Australian VoIP provider who’ll deliver first-class technology backed up by exceptional customer service, then MBIT is the provider for you. With over 10 years of experience in end to end telecommunications solutions, we have the expertise to provide your business with a tailored VoIP system that makes your life easier. With Australian technicians on hand to provide technical support, you’ll never have to wait in phone queues or deal with automated menus — we’re here to help you every step of the way, from supportive initial set-up to dedicated ongoing customer care.

When you choose MBIT as your Australian VoIP provider you’ll benefit from:

  • • Free porting (transfer) of phone numbers to your new system
  • • Australian troubleshooting and technical support 
  • • No lock-in contracts
  • • No hidden fees
  • • 10+ years of experience
  • • Reliable technology and systems tested in-house

As one of Australia’s most experienced VoIP providers, we’re able to provide Aussie businesses with smart telecommunication solutions that work as they should, every time. We’ve worked with clients across a diverse range of industries and can advise you on the best fit for your business.

Changing telecommunication providers sounds like a real pain, can you help with the transition?

Absolutely! We know the idea of switching to a new telco provider sounds like a headache, so we’ll help you make the transition. We offer a free phone number porting service which allows you to keep all the same phone numbers you’re currently using, plus we’ll provide you with technical support during the transition to make sure disruption is kept to an absolute minimum.

What functions can a PBX VoIP system perform?

A PBX VoIP system performs all the typical call flow functions of a phone system along with a range of additional features. Some of our VoIP phone system functionalities include:

  • • DID (Direct Inward Dialing) — DID allows you to connect a set of phone numbers to your system, allowing multiple virtual phone numbers to bypass the primary reception number, making answering incoming calls easier and more efficient. 
  • • Hunt Groups — A hunt group allows you to set up a hierarchy of phone numbers which ensures every inbound call is answered by a member of your team. If the first number in the hierarchy is busy the caller will be directed to the next, and so on, until their call is answered or, if no one is able to take the call, directed to voicemail. 
  • • Virtual Faxes — Send and receive virtual faxes and convert faxes to PDF for sending via email.
  • • Auto Attendant — You can set up a virtual receptionist by using the auto attendant to answer the phones and relay a peronalised message to incoming calls to your business. 
Read more about hosted PBX VoIP systems.