At MBIT, we’re committed to guiding you through every step of your telecommunications and internet solutions journey. Whether you’re just starting with us or are a long-term partner, our resource hub is designed to provide you with the tools, knowledge, and support you need to maximise the value of our services.
MBIT offers personalised support from a dedicated team of experts, to help with any questions or issues.
Just signed up and not sure where to start? Or maybe you just need that extra advice to get things running exactly right? New Hosted customers are entitled to 1 hour of support to help get their hosted system up and running the way they would like it set up. If you have a new onsite PBX initial support will be included as quoted to you.
For existing customers of MBIT that are not on a support plan the charge of your request varies. Please note if you are unsure if your support call or ticket will incur a charge please confirm with the support agent. For more information on what is and isn’t charged by MBIT take a look at here
Did you know that you can get a support plan added to your account? The cost varies based on your needs, with a support plan you can submit tickets and get phone support Monday to Friday 9-5pm AEST.
