If you use ACD/Queues, you need Q-Xact to help you make the most of your time!
With Q-Xact, you are given insight into each and every one of your queues. Q-Xact gives you full control over what data is displayed for each type of report. It allows you to build custom templates for quick reporting. Each report type, such as “All Call Distribution by Queue,” has a list of columns that can be checked and unchecked for on-the-fly view customization.