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19/08/2020  Call Quality Issues Update

The upstream carrier has resolved the issue and no further incidents have been reported

 

17/08/2020 11:40am Call Quality Issues Update

A workaround is in place to alleviate the impact.

Investigations by the upstream carrier are still ongoing to determine the root cause of the issue

 

17/08/2020 Call Quality Issues

 

We are currently experiencing incoming call quality issues on some calls.

 

This is due to an upstream carrier problem.

We have escalated the issue to the carrier and waiting on a response.