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Q & A

FTTN

What is NBN FTTN?

FTTN stands for 'fibre to the node'. This is one of the latest technologies that the NBN is rolling out into most new areas. It uses your existing copper telephone line to run high speed internet. It is very similar to ADSL. The actual technology used in FTTN is called VDSL.

What changes when you move from ADSL to FTTN?

The short answer is 'not much'. The technology is delivered to you through the same copper line as your ADSL. To go from ADSL to FTTN you just need to change your modem. You may not even have to do that. Your modem simply needs to support a technology called VDSL. When FTTN is activated, your new modem goes in with the appropriate internet login and you are live.

How long does it take?

The installation of FTTN can take anywhere from 1 day to 4 weeks. It just depends on how long it takes an NBN technician to put your telephone line into the node. When this happens, you will need to plug in your new modem that supports VDSL.

What are the costs involved?

To install FTTN on your existing copper line, it is quite inexpensive. We don’t actually charge an installation fee for new customers connecting to the NBN on their existing phone line. The monthly fee for the top speed on FTTN is $100, excluding GST, a month.

What happens to my phone line when moving to FTTN?

When we install FTTN on your line, nothing happens to your phone line with Telstra. The issue with this is that all phone services on the NBN need to be converted to VoIP in a specified time. NBN actually give you up to 18 months to do this. In your time we can port you over to our VoIP service to ensure you keep your phone number. All phone services will run via VoIP after your number is ported.

What contracts are available?

We provide contracts from 12 months up to 36 months depending on your needs.

What do I need to give you to sign up?

We need the phone number of the line you would like to setup the NBN on. Once we have this, we can set it up for you.

Can you provide a VDSL modem?

Yes, we provide business quality hardware. The gear we provide should work day in and day out for your business needs. For this, we provide a range of Draytek VDSL capable modems.

I have heard a lot of bad things about NBN and FTTN, what can you say about this?

Yes, there have been a lot of issues with the FTTN roll out. Some of them have been NBN’s fault and some haven’t. With FTTN the speed you get depends on how far you are from the NBN node. The minimum guaranteed speed you can get is 25M/5M. Most people get a lot more than this but it is not guaranteed. 25M/5M is certainly a lot faster than the guaranteed speed of 1.5M on ADSL. There is also another issue called contention. This is how much bandwidth your ISP has when connecting to the internet. Some ISPs manage this very poorly and NBN gets the blame for it. Cheaper ISPs run very poor contention and you will get poor speeds even though you are on the NBN. Paying a little extra can mean you get excellent speeds all the time. The products we setup for our customers have excellent contention and provide good speeds.

FTTP

What is NBN FTTP?

FTTP stands for 'fibre to the premises'. This is a technology where they run fibre all the way into your house or business. They will then install a device called an NTU. This allows you to have up to 4 internet connections.

What changes when you move from ADSL to FTTN?

Basically everything changes. ADSL comes into your premises on copper. The new connection is coming in on fibre. Your modem will then connect to the NTU. Some existing modems can connect to the NTU direct. The main issue you will need to take into account is that older modems can’t run at the speed the NBN can go up to. To get full speeds on your NBN connection you may need to upgrade the modem.

How long does it take?

It depends. If you already have an NTU installed in your premises, the NBN connection can be brought live in approximately 30 minutes. If you do not have the NTU in your premises, it can take up to 4 weeks to make your connection live.

What are the costs involved?

To install FTTP in your premises, it is quite inexpensive. We don’t actually charge an installation fee for new customers connecting to the NBN FTTP. The monthly fee for the top speed on FTTP is $100, excluding GST, a month.

What happens to my phone line when moving to FTTP?

Nothing happens straight away. However, you do need to move your phone line to VoIP within 18 months of the NBN going live. We can help you port your phone number to our VoIP system and then your existing copper connection will be disconnected.

What contracts are available?

We provide contracts from 12 months up to 36 months depending on your needs.

What do I need to give you to sign up?

All we need is the address you would like it installed at. We can take care of the rest.

Can you provide a FTTP modem?

Yes, we provide business quality hardware. The gear we provide should work day in and day out for your business needs. For this, we provide a range of Draytek capable modems.

What is VoIP?

VoIP is a technology for sending phone calls over an IP network such as the internet. This is where the acronym comes from 'Voice over IP'. Instead of using your telephone on a traditional analogue or digital network, your telephone can work over your normal internet connection.

What changes when I move to VoIP?

It depends on your setup. For the average home user - very little changes. Most providers will simply give you an adaptor that allows you to use your existing telephone and it will run through the VoIP system. You can call out and people can call you on the same number. This assumes your provider ports your existing telephone number onto the VoIP system.

For a business user, when changing to VoIP, generally the equipment you use will change. You will change from using an existing analogue or digital phone to an IP phone. Your phone lines with Telstra will change to SIP lines with a SIP provider.

Should I change to VoIP?

This is a very good question. Moving forward - generally all phone conversations will become VoIP conversations. Existing telephone networks are starting to be shutdown. If you are on the NBN then you are given up to 18 months to move to VoIP or your existing connection will be disconnected. When you are choosing to go VoIP, most customers will switch over for one of these reasons:

  1. Cost – In certain circumstances, there can be very large cost-savings when moving to VoIP. At MBIT, we can look at an existing provider’s bill and give you a rough estimate on the savings you will make.
  2. Features – VoIP can have some great advantages over an existing telephone solution. VoIP allows you to connect from anywhere. This means you can work from home, the beach or anywhere you like. VoIP systems also allow you to receive fax via email (paperless office), voicemail to email and many other great features allowing you to communicate with other staff and customers better.

What is a good solution for me?

This varies vastly from customer to customer. MBIT specialises in providing solutions that work well for the customer. For smaller customers, we generally recommend a hosted PBX. For larger customers, we generally recommend an onsite solution. This can change based on the customer’s requirements on redundancy, features and costing.